Shipping policy
Last updated: 30 September 2026
Orders are dispatched from our fulfilment warehouse in Sweden.
Delivery regions
We currently ship to Sweden, Norway and Finland.
We reserve the right to update our delivery regions when necessary. The countries and delivery options shown at checkout are those currently available for the order.
Order processing
Orders are normally processed within 1–2 business days after the order has been confirmed.
During promotions, product launches or periods of high demand, processing may take slightly longer.
Delivery method
- Sweden: PostNord delivery to a collection point.
- Norway: tracked PostNord delivery to a service point.
- Finland: DHL standard tracked delivery.
Express shipping is not currently offered.
All orders are sent with tracking. Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.
Delivery times
- Sweden: normally 2–5 business days in total, including order processing.
- Norway: normally 2–6 business days in total, including order processing.
- Finland: normally 2–5 business days in total, including order processing.
Delivery times are estimates. Public holidays, carrier delays and other circumstances beyond our control may affect delivery.
Shipping cost
- Sweden: tracked standard delivery is free.
- Norway: tracked standard delivery is free on orders of NOK 2,175 or more. Below NOK 2,175, shipping is calculated at checkout.
- Finland: tracked standard delivery with DHL is free on orders of EUR 200 or more. Below EUR 200, shipping is calculated at checkout.
The exact shipping charge is shown at checkout before payment.
Customs and import charges
Orders to Sweden and Finland are shipped from within the EU, so no customs duties or import charges are payable on delivery.
For qualifying goods sent to Norway under the VOEC scheme, Norwegian VAT is included in the price and collected at checkout. VOEC applies to eligible goods with a value below 3,000 NOK per item. When the shipment is correctly identified under VOEC, no additional import VAT, customs duty or carrier clearance fee should normally be charged on delivery. Goods outside the scheme are subject to ordinary Norwegian import rules; any applicable additional charges will be explained before purchase. If you are charged an import fee in error on a VOEC order, please contact us and include documentation of the charge.
Transfer of risk
Risk in the goods passes to you when you, or a person designated by you, physically receives the goods.
If delivery is made to a collection point, the goods are considered received when they are collected.
Uncollected parcels
Not collecting a parcel does not by itself notify us of withdrawal. To withdraw, use the cancellation or return function or contact us. If an uncollected parcel is returned to us, we may, only to the extent permitted by law, deduct documented, actual and reasonable additional return-transport and necessary handling costs from the refund. We do not charge a flat administration fee. No deduction is made for a valid complaint or where failed delivery is attributable to us or the carrier.