Refund policy

Last updated: 4 September 2026

30-day returns

You can request a return within 30 calendar days after delivery.

• First 14 days: statutory right of withdrawal. The withdrawal period starts on the day after you, or someone designated by you, receives the item. If items in one order are delivered separately, it starts on the day after the last item is received. Notify us within that period and send the goods back no later than 14 days after your notice. You do not need to give a reason.
• Days 15–30: you can request a voluntary return from Gårdisto no later than 30 calendar days after delivery.

Sale items have the same statutory rights.

How to make a return

1. Open your orders and sign in with the email address used for the order and the one-time code.
2. Select the order and request a cancellation or start a return. You can also email support@gardisto.eu with your order number and the items you want to return.
3. Follow the return instructions. Statutory withdrawal does not require our approval.

You will receive an email confirmation when your notice has been received.

Condition of the item

During the first 14 days, you may carefully examine and try on the item as you would in a shop. Original packaging is not required. We may deduct only the actual reduction in value caused by more extensive handling.

For a voluntary return during days 15–30, the item must be unused except for a careful try-on, unwashed, clean, undamaged and unaltered, with the original tags attached. Proof of purchase is required. Please include the original packaging where possible.

Return shipping and complaints

You arrange and pay for ordinary return shipping. We do not charge a fixed return fee and recommend using a tracked service.

Is the item faulty, damaged or incorrectly supplied? Contact us before sending it. For a valid complaint, Gårdisto covers the necessary return-shipping cost. This does not affect your statutory rights concerning faulty goods.

Refunds

For a statutory withdrawal, we refund the amount covered by the withdrawal using the same payment method and without a fee. When the entire purchase is withdrawn, we also refund the cost of our least expensive standard delivery option. The refund is made no later than 14 days after your withdrawal notice, but we may wait until we have received the item or evidence that it has been sent. Any extra cost for a more expensive delivery method is not refunded.

For a voluntary return during days 15–30 that meets these conditions, we normally refund the item within 5–10 business days after it has been received and inspected. The original delivery cost is not refunded unless required by law.

Return address

Notify us before sending the return so that we can register it and provide the correct instructions. For statutory withdrawal, you do not need to wait for our reply or approval.

Gårdisto AB
c/o Swedcirc
Silkesvägen 43
331 53 Värnamo
Sweden

Questions? Email support@gardisto.eu.